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What They’re Saying About Steve!

"What can I say about Steve Zipkoff? He was the perfect medicine that the doctor ordered for a large post lunch audience who were glued to every word spoken during his dynamic, exhilarating, laughter filled and thought provoking presentation. So good was his presentation and well received by all, that we had a full house the very next morning to receive our early morning "Zipkoff Vitamins" in order to have a productive day."
CF - General Manager - Caribbean Shipping Association

"On behalf of the Fredericksburg Regional Chamber of Commerce, thank you for speaking to our members on July 31, 2014 at the Fredericksburg Expo & Conference Center. Your comments on customer delight were impactful, humorous, and inspirational. The guests who attended spoke very highly of your presentation and left with many resources to increase customer delight within their businesses."
S.V.G.S. - President & CEO Fredericksburg Regional Chamber of Commerce

               

"Thank you for an energizing presentation on Delivering Member Delight. The feedback from my  team was very positive as you captured their attention with your personality and delivery; you kept them interested because they could relate to your content and your examples, and they left with an upbeat message that their job performance matters! " M.L - General Manager & COO - Country Club at Mirasol

"Thank you again for presenting at the L-3 Communications Project Managers forum. The presentation content was exactly what our folks need to focus on in our daily interactions with customers and you did an excellent job presenting it in a way that captured everyone’s interest." R.D.-Director, Program Ops - L3 Communications

"Your presentation was outstanding and just what my group needed. As we focus on Growth in 2013, we in Credit must examine ourselves and become more customer friendly. Thanks again and I am sure we will use you again." R.S.-Director of National Credit, Roofing Supply Group

"We hosted Steve Zipkoff to present Delivering Customer Delight and it far exceeded our expectations.  From a mix of small business, retailers, manufacturers, and service providers, we had fantastic reviews about the takeaways from this program.  Steve’s key points for Customer Delight have universal application and serve as a reminder that we always need to put the customer first and do so in a manner that brings true value and a win-win relationship." E.F. -President & CEO Rockford Chamber of Commerce

"That was quite an impressed presentation, which gave me more experience to customer service. I believe me and my team could be benefit from these 6 working tools. Thanks for your presentation!" M.S.-Asia SupplyChain Manager, Celanese

Speaker Steve Zipkoff presented a session called" Delivering Customer Delight," during the NAUMD Sunday Industry Breakfast during the NAUMD “Meeting the Challenge of Change” Convention & Exposition at Bally’s Las Vegas. The session provided a unique, innovative way of providing service to customers through principles that, once implemented lead to increased employee performance, an improvement in employee business interrelationships and a reduction of customer complaints...“Steve’s presentation was riveting, one of the best we have ever had. President & CEO - NAUMD

      “What an inspiration to sit in on two of your sessions in Atlanta.  Wanted to thank you for being there and bringing your message."
               DM –  IFSEA Annual Conference

"Thank you for your excellent presentation. I did receive extremely positive feedback from those fortunate enough to participate. Your message obviously resonated with those in attendance and your points will be shared with others. I will certainly recommend you to ADQ for their EXPO." L.N. President, Texas Dairy Queen Operators' Council

Many thanks for being part of the 30th Caribbean Insurance Conference in Montego Bay,  Jamaica last week. As you know the CIC is the largest annual financial services conference in the Caribbean and attracts over 500 delegates from all over the world.

The feedback from delegates at recently concluded 2010 conference indicated that it was one of our best ever, primarily due to a programme of prolific speakers like yourself. Indeed your session “Delivering Customer Delight” received rave reviews and delighted our many customers. We have been asked to actively explore having you as part of the 2011 programme.

It is my hope you enjoyed your role in the cast of CIC 2010 and again my appreciation for a powerful presentation.
Steve R Stoute
Conference Chair & Director
Insurance Association of the Caribbean, Inc

Wow! Congratulations on earning your 19th Teaching Excellence Award. The students enjoyed your real life examples and stated "the most amazing instructor and speaker. The knowledge you share with our students is an invaluable asset to the SMU Cox School of Business."
P.S.- Director SMU Business Leadership Center

"Steve is the miracle man.... He was the speaker at 1400hrs after a huge-spicy Caribbean lunch and for almost an hour all the audience did not blink and paid full attention. He was a combination of dessert and coffee after lunch...."
CU - President, Caribbean Shipping Association

“Too often we get caught up in what we think our jobs are, and lose focus on why we’re actually in business. Your talk helped those who are able to make it understand that the most important part of our job is and will always be how we interact with our customers. I hope at some point we will provide the doses of delight you spoke of.”
CFO – National Association of Convenience Stores

"It is I who should be thanking YOU! You were fantastic and I continue to hear how much everyone enjoyed your talk."
M.M., Agency Marketing Director

"Steve delivers an insightful, yet refreshingly simple message that is timeless and relevant to many audiences He adds in healthy doses of humor and empathy which serve to entertain and inspire the audience.  With so many "me-too" keynote speakers out there, we particularly liked Steve's authentic style and felt everyone connected with his stories."
CEO – The Entrepreneur Authority

“Zipkoff is rare. He is at once hilariously entertaining and fully instructive…hugely     energizing. Everyone    listening, from CEO to line worker, believes that Steve is connected directly to them. Best, the chortle and productive gain last long after Steve has been there. With his swift guidance applied, Customer Delight™ soars. A total win.”
 CEO – Bahr International

“When Steve came to talk to our organization of CEO’s he brought a level of passion and practicality that had everyone sitting straight up and completely attentive. We finally had to cut off the questions because of the excitement he created in our group.”
Founder – CEO Netweavers

“I wanted to personally thank you for attending our Annual Franchise Convention in Clearwater, FL. Your speech regarding Customer Delight™ was very well received by all in attendance and was very applicable to our service-based business concept. I was impressed with your willingness to tailor your presentation to use specific examples in our business. I would highly recommend you and your presentation to other franchisors seeking speakers for their convention.”
CEO – Handyman Matters

“Steve Zipkoff was Just Brakes first ever outside keynote speaker at our annual General Managers conference. His Customer Delight™ presentation was entertaining, educational, energetic, motivational and very humorous. His enthusiastic presentation style impressed our Store Managers as well as the entire corporate staff. I highly recommend Steve to any company or association who is searching for a dynamic keynote speaker for their conference or convention.”
President/CEO – Just Brakes

“We’re happy to report the Retail Forum was a great success! The results are in and the overall conference rated very high. Your session received excellent marks from our attendees. Thank you for providing us with a top-notch presentation. Your session not only gave attendees useable and motivating information for their jobs, but did so in an entertaining way that held their attention for the entire program. That is no easy feat!”
Executive Director – International Dairy Deli Bakery Association

“I engaged Steve Zipkoff to speak to over 500 CRO Managers and vendor-partners at our Las Vegas conference. You have my unqualified recommendation for Steve.

Steve is a great speaker with a very engaging message…Delivering Customer Delight.™ Any enterprise with a service mentality will benefit from his message. Steve’s message is delivered energetically, passionately and plainly. The take-away points are easily remembered and highly actionable for any operator. Tools can be easily adapted to reinforce his message within any organization.”
CMO – Consolidated Restaurant Operations

"Steve spoke at The Finance Forum’s first meeting. His funny, informative and on-point message was exactly what our members needed to hear to get them re-centered and re-focused."   President – The Finance Forum

"Steve has spoken to our Marketing Executives Networking Group (MENG) on more than one occasion. He consistently elicited high marks from the senior marketing and sales audience while focusing on the importance and methods of delighting customers. His breadth of experience and entertaining style consistently rank him at the top of our list of outstanding speakers."  President – MENG

"Foster Financial Group participated in the Delivering Customer Delight program. This program reinforced to our financial advisors, planners and support teams that it is just as important to deliver outstanding quality service as it is to provide thought out targeted financial expertise. Steve’s unique speaking style kept all attendees informed and motivated to implement what was presented. It is a one-of-a-kind program that will provide a substantial return on  investment for years to come. It is a program I highly recommend."
L.F - President & CEO – Foster Financial Group

" FMC Technologies has engaged Zipkoff Solutions on 4 different occasions to share his Customer Delight program. Steve is a very engaging speaker and teacher- the Customer Delight program works. We plan to utilize Steve in the future to reach more of our employees."
T.E – Sales and Marketing Manager – FMC Technologies

" Thank you for your presentation to our sales organization. Your Customer Delight presentation is very insightful and valuable. Too many times we forget what it is like to be a customer, your seminar brings everything back into focus. I have had very positive feedback from my sales teams I would definitely recommend this training to any organization that is interested in making the customer experience as enjoyable as possible."   B. H. Regional V.P. – SBC Southwest

"Thank you for your outstanding workshop on Delivering Customer Delight for the Lone Star Steel’s Specialty Tubing Group. The tools are extremely applicable to essentially every segment of our business. The tools provided are excellent leadership principles that will help all of us continue to work together and support each other internally. In addition these tools support and help create the type of organizational environment that we feel is necessary to our long-term sustained success." 
 V.P. & GM – Lone Star Steel Specialty Tubing Products

"This was awesome! Probably the best 2 hours I’ve spent in a long time. Steve was captivating, funny and informative. Everyone enjoyed the session and in fact, several people mentioned to me that they thought it was a great help to them. We would not hesitate to have Steve present other sessions to our staff."  SVP & GM – Vollmer Public Relations

"I want to personally thank you for all your efforts while working with Comerica Bank. I am especially appreciative of the many hours you spent consulting and training our Treasury Management staff while implementing the Customer Delight program. The results of that effort as you know were very successful."  Director, Training & Quality – Comerica Bank

"I want to thank you for presenting that great seminar, Delivering Customer Delight  to the Asian-American Chamber of Commerce members. I was happy to observe that each attendee appreciated your unique insight, remarkable experience and expertise and most of all meaningful business acumen. It was my first experience at observing an audience that did not want to take a break in a three-hour session."  J.B.- Coordinator of Training – Dallas Small Business Development Center

If you want results and feedback like this, email or call Steve today at:

steve@zipkoffsolutions.com or 972-571-4344.

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