What They’re Saying About Steve!
"What can I
say about Steve Zipkoff? He was the perfect medicine that the doctor ordered for
a large post lunch audience who were glued to every word spoken during his
dynamic, exhilarating, laughter filled and thought provoking presentation. So
good was his presentation and well received by all, that we had a full house the
very next morning to receive our early morning "Zipkoff Vitamins" in order
to have a productive day."
CF - General Manager - Caribbean Shipping Association
"
Thank you for an energizing presentation on Delivering Member Delight. The feedback from my team was very positive as you captured their attention with your personality and delivery; you kept them interested because they could relate to your content and your examples, and they left with an upbeat message that their job performance matters! " M.L - General Manager & COO - Country Club at Mirasol"Thank you again for presenting at the L-3 Communications Project Managers forum. The presentation content was exactly what our folks need to focus on in our daily interactions with customers and you did an excellent job presenting it in a way that captured everyone’s interest."
R.D.-Director, Program Ops - L3 Communications"Your presentation was outstanding and just what my group needed. As we focus on Growth in 2013, we in Credit must examine ourselves and become more customer friendly. Thanks again and I am sure we will use you again."
R.S.-Director of National Credit, Roofing Supply GroupZIPKOFF presented “Delivering Customer Delight” During '09 NAUMD Industry Breakfast.
Speaker Steve Zipkoff presented a session called" Delivering Customer Delight," during the NAUMD Sunday Industry Breakfast during the NAUMD “Meeting the Challenge of Change” Convention & Exposition at Bally’s Las Vegas. The session provided a unique, innovative way of providing service to customers through principles that, once implemented lead to increased employee performance, an improvement in employee business interrelationships and a reduction of customer complaints...“Steve’s presentation was riveting, one of the best we have ever had.” President & CEO - NAUMD
“What an inspiration to sit in on two of your sessions in Atlanta. Wanted to thank you for being there and bringing your message. “
DM – IFSEA Annual Conference
"Thank you for
your excellent presentation. I did receive extremely positive feedback from
those fortunate enough to participate. Your message obviously resonated with
those in attendance and your points will be shared with others. I will certainly
recommend you to ADQ for their EXPO."
L.N.
President, Texas Dairy Queen Operators' Council
Many thanks for being part of the 30th
Caribbean Insurance Conference in Montego Bay, Jamaica last week. As you know
the CIC is the largest annual financial services conference in the Caribbean and
attracts over 500 delegates from all over the world.
The feedback from delegates at recently concluded
2010 conference indicated that it was one of our best ever, primarily due to a
programme of prolific speakers like yourself. Indeed your session “Delivering
Customer Delight” received rave reviews and delighted our many customers. We
have been asked to actively explore having you as part of the 2011 programme.
It is my hope you enjoyed your role in the cast of
CIC 2010 and again my appreciation for a powerful presentation.
Wow! Congratulations on earning your 19th Teaching
Excellence Award. The students enjoyed your real life examples and stated "the
most amazing instructor and speaker. The knowledge you share with our students
is an invaluable asset to the SMU Cox School of Business."
"Steve is the miracle
man.... He was the speaker at 1400hrs after a huge-spicy Caribbean lunch
and for almost an hour all the audience did not blink and paid full
attention. He was a combination of dessert and coffee after lunch...."
“Too often we get caught up in what we think our jobs are, and lose focus on why
we’re actually in business. Your talk helped those who are able to make it
understand that the most important part of our job is and will always be how we
interact with our customers. I hope at some point we will provide the doses of
delight you spoke of.”
Steve R Stoute
Conference Chair & Director
Insurance Association of the Caribbean, Inc
P.S.- Director SMU Business Leadership Center
CU -
President, Caribbean Shipping Association
"It
is I who should be thanking YOU! You were fantastic and I continue to hear how
much everyone enjoyed your talk."
M.M., Agency Marketing Director
"Steve delivers an insightful, yet refreshingly simple message that is timeless
and relevant to many audiences. He adds in healthy doses of humor
and empathy which
serve to entertain
and inspire the audience. With so many "me-too" keynote speakers out there, we
particularly liked Steve's authentic style and felt everyone connected with his
stories."
CEO – The Entrepreneur
Authority
“Zipkoff is rare. He is at once hilariously entertaining and fully
instructive…hugely energizing. Everyone listening, from CEO to line
worker, believes that Steve is connected directly to them. Best, the chortle and
productive gain last long after Steve has been there. With his swift guidance
applied, Customer Delight™ soars. A total win.”
CEO – Bahr International
“When Steve came to talk to our organization of CEO’s he brought a level of
passion and practicality that had everyone sitting straight up and completely
attentive. We finally had to cut off the questions because of the excitement he
created in our group.”
Founder – CEO Netweavers
“I wanted to personally thank you for attending our Annual Franchise Convention
in Clearwater, FL. Your speech regarding Customer Delight™ was very well
received by all in attendance and was very applicable to our service-based
business concept. I was impressed with your willingness to tailor your
presentation to use specific examples in our business. I would highly recommend
you and your presentation to other franchisors seeking speakers for their
convention.”
CEO – Handyman Matters
“Steve Zipkoff was Just Brakes first ever outside keynote speaker at our annual
General Managers conference. His Customer Delight™ presentation was
entertaining, educational, energetic, motivational and very humorous. His
enthusiastic presentation style impressed our Store Managers as well as the
entire corporate staff. I highly recommend Steve to any company or association
who is searching for a dynamic keynote speaker for their conference or
convention.”
President/CEO – Just
Brakes
“We’re happy to report the Retail Forum was a great success! The results are in
and the overall conference rated very high. Your session received excellent
marks from our attendees. Thank you for providing us with a top-notch
presentation. Your session not only gave attendees useable and
motivating information for their jobs, but did so in an entertaining way that
held their attention for the entire program. That is no easy feat!”
Executive Director –
International Dairy Deli Bakery Association
“I engaged Steve Zipkoff to speak to over 500 CRO Managers and vendor-partners at our Las Vegas conference. You have my unqualified recommendation for Steve.
Steve is a great
speaker with a very engaging message…Delivering Customer Delight.™ Any
enterprise with a service mentality will benefit from his message. Steve’s
message is delivered energetically, passionately and plainly. The take-away
points are easily remembered and highly actionable for any operator. Tools can
be easily adapted to reinforce his message within any organization.”
CMO – Consolidated Restaurant Operations
If you want results and feedback like this, email or call Steve today at:
steve@zipkoffsolutions.com or 972-571-4344.